Assistant Service Manager Machinery-Bensalem
Department: Machinery Service
-Customer Interface & Selling: Communicate and build relationships with customers. Review up-sell opportunities. Quote repairs, jobs, work orders and estimates. Resolve billing disputes. Visit the job site where/when possible.
-Employee Development: Communicate with and hold Technicians accountable to performance expectations. Payroll entry and/or approve timesheets for submission. Help manage training schedules and plan. Verify work goal expectations each day with techs. Verify work goal vs. actual results with the techs. Develop technicians - training courses, work experience, etc. Provide input into Performance Review/Development Plans. Address minor employee discipline issues. Involved in interviewing / hiring process.
-Operations: Maintain the click schedule. Ensure that parts are ordered. Review service reports. Ensure that all work orders are opened, reviewed and going to invoice. Review all work orders each day to make sure parts and labor are on the work order correctly. Ensure promise dates are entered, communicated and met. Update quote register where applicable. Make sure the best choice is made by location and talent (i.e., best technician for the best job). Manage tool and parts inventory.
-Safety: Redo and accident analysis. On the safety call confirm what the expectations are for the day.
Financial: Invoice report review and correction. Settlements and grief / warranty. Determine warranty coverage and submit warranty claims with proper paperwork and documentation. Secure payment.
-Planning & Scheduling: Develop the plan for more complex or longer duration repairs. Staging and planning ahead. Coordinating contractors and vendors. Know the proper maintenance schedules and/or resources; predict scheduled maintenance for top customers. Chart start ups, standard jobs, and fabrication jobs (productivity). Use the schedule as a tool to make sure parts & cores are coming back. Make detailed start up plan and Extended Service Coverage (ESC) and Customer Service Agreements (CSA) are offered.
High School Diploma or equivalent required
Vocational degree with mechanical focus or College degree with engineering background preferred
Technical / mechanical background strongly preferred
3 - 5 years of prior related experience
Basic computer skills - MS Office suite, email, internet, etc.
Strong verbal and written communication skills
Strong customer focus
Basic match skills
Technical / mechanical aptitude
Due to the large volume of resumes we receive, we do not acknowledge receipt of resumes and we are unable to give status updates. If you are selected for an interview, a member of our recruiting staff will contact you. In the event that you are not contacted within a 3 to 4 week period, it is likely that we are pursuing other candidates. We encourage you to return to this website on a regular basis in the event that another position is of interest to you.
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled
Foley, Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, status as a covered Veteran, or any other legally protected status.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veterans.