Piscataway Campus
Bensalem Campus


Machinery Field Service Dispatcher – Hammonton, NJ

Department: Machinery Service - Hammonton


• Handle incoming service requests for Field Service technicians as needed.
• Complete Field Service Dispatch Sheets with imperative information relating to the request and inform customer at the time of call in, of current rates and the equipment’s warranty status.
• Open, manage, order parts and close work orders and include the information entered by the Field Technicians in DSI.
• Provide support to the Field Technicians scheduling work on appropriate shifts and assist in facilitating successful completion of jobs.
• Create quotes and obtain customer approval.
• Coordinate incoming equipment repairs with the appropriate Shop Foreperson.
• Collaborate with the Warranty Department to provide all required information to process claimable warranty jobs, eradicate defective work orders and complete warranty checklist.
• Work closely with the Service Advisor to ensure we are exceeding our customer expectations.
• Adhere and enforce compliance to all corporate policies and safety protocol.
• Review and monitor profitability, expense time and daily production of Field Technicians.
• Ensure the proper communication, management and tracking of machine repairs
• Conduct and complete employee reviews.

Recommended Qualifications

• High School Diploma or equivalent is required.
• Minimum 5 years experience in the heavy equipment industry with progressive maintenance supervisory experience and/or equivalent combination of training and experience which provides the required knowledge, skills and abilities.
• Excellent communication and interpersonal skills; both verbal and written.
• Experience with DBSi/AS400, Microsoft Office, Excel, Word and other position related software.

Due to the large volume of resumes we receive, we do not acknowledge receipt of resumes and we are unable to give status updates. If you are selected for an interview, a member of our recruiting staff will contact you. In the event that you are not contacted within a 3 to 4 week period, it is likely that we are pursuing other candidates. We encourage you to return to this website on a regular basis in the event that another position is of interest to you.

Equal Opportunity Employer

Foley,Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veterans.