Careers

Machinery Service Field Service Supervisor – Whitehall, PA

Department: Machinery Service - Whitehall

Responsibilities

• Manage Field Technicians and jobs in progress daily.
• Communicate with CSR’s and CSR Manager regarding the daily workload.
• Review and work with Service Advisor to maintain daily updates in system.
• Review and monitor the daily productivity of the Technicians and weekly expense report.
• Review and monitor weekly overtime report.
• Model and reinforce safety practices, which are consistent with our mission to ensure employees and customer safety.
• Check repair history and open service letters for all jobs prior to starting the job
• Close work orders daily.
• Complete warranty checklist, be accountable for accuracy.
• Perform weekly shop inspections for assigned areas. List all areas/items requiring attention in app and schedule to be addressed accordingly.
• Assure that Technicians are completing their JHA forms, locking and tagging out the machines they are assigned to, wearing all proper PPE and keeping a clean work area daily.
• Perform daily safety observations.

Recommended Qualifications

• High School Diploma or equivalent is required.
• Minimum 8 years experience in the heavy equipment industry with progressive maintenance/repair supervisory experience and/or equivalent combination of training and experience which provides the required knowledge, skills and abilities.
• Excellent communication and interpersonal skills; both verbal and written.
• Experience with Microsoft Office, Excel, Word.