We want to thank you for being our valued customer. Our goal is to provide astonishing customer service and Create Customer Experiences that Create Customers for Life.
In order to make sure we are achieving this goal, we survey customers on the phone following their parts, service and rental transactions weekly. We ask you to rate us from 1-10 on questions such as:
- Overall how satisfied were you with Foley?
- How likely are you to go to Foley for future work?
- How likely would you be to recommend Foley to another person?
From our perspective, any score below a 9 is considered to be a failure on our commitment to provide astonishing customer service. When this occurs, a notification is triggered to the manager and we will reach out to you to discuss the issue and identify how, to the best of our ability, we can correct it or improve in the future.
If you cannot rate us a 9 or a 10, please let us know right away so we can resolve any issues by letting a Foley employee know today or by filling out your feedback here
Good Afternoon, I was very happy how fast John Garcia responded to my request for P&A on Crane Carrier Parts he is an asset to your company and your customers also my first time calling Foley Cat.I can assure I will contact him again for future sales.
Mid- Atlantic Engine Supply
John is detailed and diligent with our client's needs. He frequently follows up on orders which differentiates Foley from other competitors in the area. Excellent work!
Scott is a gentlemen and have a good knowledge in the CHP & Generators, is a pleasure to work with him!
Lockheed Martin, Co.
Kevin was very helpful with my situation and went as far as emailing me the schematics of motor to me.. called back a couple of times and spoke with other staff members as well. Again very helpful, thank you.
CK Landscape Construction
Ben is always getting us pricing immediately for the equipment that we ask for. He coordinates well with our staff as far as scheduling delivery and pick up with equipment which is exactly what we are looking for. Often times when we have a big job going on, equipment rentals can be one more thing to have to worry about but Ben has always made it one less thing to worry about. Hes a straight shooter and his prices are great.
During the blizzard, with few employees able to make it into work, Ceil (in HR) stepped in to handle some paperwork for the Credit Dept. Very helpful and eager to close the loop for me.
MILAN D BLAHO
Ms. DeMaio in Credit is wonderful. She always returns any credit ref form I send in a timely manner. When I need the form rushed, she completes and forward quickly. She makes my job a lot easier, and for that I thank her and Foley.
Construction Credit Services
Steven and all the Foley employees are always very professional, helpful, and dependable. Can't say enough of good things! Thanks Foley!
Riverview Medical Center
Just wanted to say it was a pleasure dealing with you both and the service department. I was updated on a regular basis for the work I needed and was a pleasure dealing with your Technician Matt Kaphan who conducted the work at my site.
Jack Resnick & Sons
Warren called me to confirm receipt of email and if I had any questions, what a great guy! He was extremely helpful and had great jobsite knowledge as well, which in my industry, is getting rarer and rarer. Great job bud!
Michael J. Giordanella
RUSSO Development Enterprises
Kevin in Parts was MOST helpful in answering my questions about a recently acquired Cat 904H. I will not hesitate to call again should the need arise!
Reed and Perrine
Mr. George Carter was responsible for coordinating the receipt, testing and delivery of our new generator. Throughout this process I found him to be very thorough and professional. I am 100% satisfied with the service he provided.
Veterans Affairs Healthcare System
Great job by all, most notably Pat Buckley is a great asset to Foley, he always finds ways to help and resolve any issues, not just this project but, any project.
Millstone electrical contractors
Dan S., Product Support rep, always follow up on items to ensure delivery of products.
Conti Enterprises, Inc.
Jayda is always willing to help, and is constantly monitoring things she can help us do better.
J Lazewski Excavating Co
Leslie was extremely efficient and responded very quickly to our request. I would give her a 10+
R. SCHEINERT & SON, INC.
Chris has done an outstanding job in providing pricing for my project, he responds to my questions in a timely fashion. Great job.
I spoken to Irene several times. Each time she is a delight to work with! She always tries to accommodate any request from scheduling equipment to providing reporting information with a very helpful and positive attitude. Thanks Irene!
I have a problem getting a part. I contacted Manny and he was very courteous and acts in a very professional manner to help locate and identify the parts I needed for the repair. Outstanding employee and an assets for you company.
Victoria Tour Company
Paul was very knowledgeable on the issue my machine was having. He provided a quote promptly for repairs and followed thru to make sure I understood the repair. It was a pleasure to experience great service .
Scott was incredibly helpful in finding information on an older Caterpilar engine generator and helping to source a fuel oil filter. Scott was resourceful and responsive to technical questions and support.
Dan is a great Product Support Representative. He really helps me out with any issues I have and resolves them quickly. His knowledge of the equipment is great.
Excellent service and attention from both rental sales and service at Foley Rents. Any day at any time Pete always answers and returns our calls. We appreciate the service and attention that we get and that is the main reason for our business with Foley Rents.
Alyssa in Parts is very efficient and on point every time. She is a true asset to Foley and my operations. Great work Alyssa!
C&M Truck and Tire Repair Corp
Grace helped us respond to a DEP Audit concern relative to MACT requirements on our diesels. Incredibly professional response that could be useful to other Foley clients in the region.
NRG Princeton Energy Center
Scott was very helpful with getting the parts ordered that I needed. He had to follow up with me a few times to make sure the parts were correct because he felt the supplier gave him the wrong info and Scott was correct. By him taking the time to follow up saved us time because the parts would have been wrong and also saved us time and money. It's small things like this that make a big difference in the end.
Jon Snow did awesome, he helped us out of a pinch, was very responsive, easy to deal with, thanks Jon !!
Brian Vigilante, nice reply on a topic I needed asap.
Cushman & Wakefield
Working with the staff @ Foley is a pleasure ... always responsive, informed and timely. Thanks!
Steven P. Mallin
Received the requested manual super-quick. Great service!!
Bancroft Construction Company
After submitting the proper information to Leslie, she immediately went to work and solved our inquiry. Great job Leslie!
David Rohrer, Credit Manager
I can always count on Vio! he answers my emails, puts me in contact with the appropriate party and solves issues. he is great!
Intelligent Switchgear Organization
Diane is a pleasure to deal with. You are lucky to have her working in the Credit Department for your company
Open Data Centers
Great service, they know the product well.
Parts guys are always great to work with.
RT Tree Service
Peter Reis is a pleasure to work with. He makes renting equipment a simple process.
Have you had a great customer service experience with an employee at Foley and want to give them recognition? Or do you have an issue that you would like to address? We would love to hear from you! Please feel free to share your story, recognizing those at Foley who have provided the extra effort toward a great customer service experience. Thank you!