We want to thank you for being our valued customer. Our goal is to provide astonishingcustomer service and Create Customer Experiences that Create Customers for Life.
In order to make sure we are achieving this goal, we survey customers on the phone following their parts, service and rental transactions weekly. We ask you to rate us from 1-10 on questions such as:
Overall how satisfied were you with Foley?
How likely are you to go to Foley for future work?
How likely would you be to recommend Foley to another person?
From our perspective, any score below a 9 is considered to be a failure on our commitment to provide astonishing customer service. When this occurs, a notification is triggered to the manager and we will reach out to you to discuss the issue and identify how, to the best of our ability, we can correct it or improve in the future.
We would love to hear from you! Please feel free to share your story, recognizing those at Foley who have provided the extra effort toward a great customer service experience.
Dave went above and beyond the line of duty to help me get the parts I needed for the job we are working on. I couldn't be any more pleased with his knowledge and willingness to provide me with all the printouts for the job. Dave Donat deserves a raise, whatever he is getting paid is not enough! Hands down best service I have ever received from any of the customer service/ parts department. THANK YOU DAVE, YOU ROCK!!!
NAPA Seashore IBS
Wayne did a great job today troubleshooting ISO switchgear, found the issue and corrected it. Wayne is very professional and a valuable asset to Foley.
Elite Power Systems
Jeff in Sales was extremely attentive and able to get us the machine we needed by our start date on a project, was very pleased and would recommend your company in the future.
Aqueduct Plumbing Services, LLC
Jon has been a tremendous salesman through the years and continues to help our company grow with the right equipment, priced right.
Hazlet Trailer Park, Inc.
Glenn is a great guy and amazing employee. I sent in my quote and with in a few minutes I had a response with the required information. In addition to that I had a follow up question and he responded promptly. I wish I dealt with more CSR's like Glenn. Great job.
Atlantic Detroit Diesel - Allison
Melissa was very helpful in getting information needed in order to be sure our records are in line with our account with you. She was courteous and I received the information within minutes. It was a pleasure dealing with Melissa and Foley, Inc.
Longford Landscapes & Excavation, Inc.
Chris always goes above and beyond what is required. He is very observant and his explanations and recommendations are thorough and practical. Our generators are in good shape thanks to Chris and the other mechanics who work in our plant.
Temple University Facilities Management
Super helpful obtaining part numbers and providing an instructional DVD for the poly edge installation on my Cat 262D bucket. We are a new customer and you earned our respect.
Heinz Landscaping, LLC.
Great experience with Wayne. Very knowledgeable super great to work with couldn’t ask for a better person to work with. Charlie
Michael goes above and beyond to get things done. He’s the reason why I am switch from John Deere to Cat.
Kalor Construction Inc.
Ricardo is by far the best sales rep I ever had the opportunity working with thank you for all your help again! Looking forward to future business.
Scaltrito Lawn Care
Andres kept in contact with me with updates regarding repairs on our truck. Communication & follow-up were excellent.
Asphalt Paving Systems
Mac is an excellent Mechanic who is always on time and always very thorough. There is no problem he cannot and has not resolved.