Customer Support Agreements (CSA)s are equipment service agreements can range from simple Preventive Maintenance Kits to sophisticated Total Maintenance and Repair Agreements.
By properly maintaining your equipment with a CSA, you can maximize the up-time of your equipment by identifying equipment issues before they cause failure – saving you time and money. CSAs typically include on-site preventative maintenance services performed to factory specifications by our Cat certified technicians.
Customers may also request an S.O.S. Fluid Analysis and a subscription to Cat Product Link™/VisionLink™, our real-time condition monitoring management tool. Our experienced service team will customize your CSA to achieve a cost effective maintenance solution that will meet the specific needs of your business.
There are no pre-set requirements or specific products and services that you must agree to buy. In every case and with every piece of equipment, a CSA is an individualized plan. Foley’s Customer Support Representatives will work with you to determine the best strategies to maximize productivity and minimize costs for both your Cat and non-Cat equipment.
To determine what type of CSA will benefit your equipment and be most efficient for your organization, contact our service department at 732-885-3166 to get started.