- All stock parts returned, accompanied by invoice, within 30 days will be credited at full invoice price
- All stock parts returned, accompanied by invoice, after 30 days will be credited at invoice price less 10% restocking charge
- All non-stock parts returned, accompanied by invoice, within 30 days will be credited at invoice price less 15% restocking charge
- All non-stock parts returned after 30 days, without invoice are subject to management approval, with the value of the part(s) attempting to be returned to be established by parts management; a minimum 20% restocking charge will be assessed if parts are accepted
- Parts with an “*” in the “NR” column of the packing list have been deemed non-returnable by Caterpillar and are not eligible for credit.
- Parts returned due to Foley Incorporated error will receive full credit if returned within 30 days.
- Cat reman and dealer exchange cores must be returned within 60 days for full refund consideration (see core return policy)
- The above policies are subject to the following:
- All parts must be in original packaging and resalable condition.
- Damaged or installed parts are not returnable
- Open gasket kits, cut lengths of material, tubes with ends removed, custom made hoses and rusted parts are not returnable