Cat Services Commitment
OUR SERVICES COMMITMENT MEANS PARTS AND TECHNICIAN AVAILABILITY
Foley, Incorporated is committed to keeping your equipment up and running with this unique service offer. For eligible construction industry with machines on Cat® Customer Value Agreements (CVAs), your genuine Cat parts will be there when you need them — and your technician will also arrive when needed, as part of our Services Commitment.
With six branches throughout our territory, Cat certified trained field and shop service technicians, and the best and most knowledgeable Parts Counter staff, we want you to be confident in our capabilities and support.
Parts Availability Commitment
-
Next Day Maintenance PartsGet your maintenance parts by the next day.1 And if we can’t get it to you by the next day? You will receive a Cat Credit for the value of the part up to $1,000 USD.
-
CVA and Common PartIf you have a CVA with Foley-performed service and need a common repair part, we’ll get it to you by the second day. If we don’t, you’ll receive a Cat Credit for the value of the part up to $1,000 USD.
Service Response Time Commitment
-
Technician ResponseTechnician response to fix or diagnose unplanned repairs by the second day — so you can get back to working. Diagnostics before arrival so your service appointment runs as quickly as possible once we’re on-site.
-
SchedulingPriority scheduling so you get an appointment scheduled right away and at the next available slot.
-
UpdatesProgress updates so your team knows exactly when your machine is being serviced and how soon you can get it back.
