Services Commitment

Foley’s Service Commitment Includes:

• Priority Service Scheduling – Your requests move to the front of the line.
• Next-Day Parts Guarantee – Get parts fast or receive an account credit up to $1,000.
• Same-Day Service Commitment – Calls received are scheduled the same day.
• Remote Diagnostics – Issues assessed before dispatch for faster resolution.
• 48-Hour Equipment Recovery – Back up and running within 48 hours (or agreed timeframe) or earn a $1,000 credit.
• Oil Sampling Included – Proactive maintenance built into your contract.
• Condition Monitoring Included – Continuous insights for optimal performance.
• Direct Access to Technical Communicator – Expert support when you need it.
• VisionLink^® Subscription – Advanced monitoring at no extra cost.

When your equipment stops, so does everything else. At Foley, Incorporated, we work hard to get you back up and running fast. As part of our Customer Value Agreements (CVAs), we offer a Services Commitment to help keep you running smoothly. This commitment includes guaranteed next-day parts and two-day repairs.

Eliminate Delays With Our Next-Day Parts Guarantee

All Cat^® CVAs include a next-day parts guarantee. If your parts do not arrive by the next day or the delivery date you have requested, we will give you up to $1,000 in Cat credits to make up for it. You can trust that you will get the critical components you need promptly.

How We Maintain Parts Availability

We can fulfill your requests quickly because we have an extensive parts inventory, including new, used and remanufactured options. Plus, with the ability to serve New Jersey, eastern Pennsylvania, northern Delaware, Staten Island and Bermuda, we keep a parts inventory close to wherever you are. Parts drop locations increase availability, as we can leave your order at a location near your jobsite or headquarters. That way, you do not need to visit us in person or wait for shipping. 

Count on Our Two-Day Repair Service Window

Our service commitment also includes two-day services for the common repairs your equipment needs. From the initial contact, we aim to complete these standard repairs within two days. Like our parts commitment, this promise includes an account credit up to $1,000 if the repair is delayed by more than two days or beyond the agreed-upon completion date. This commitment does not include major repairs, which may require a greater time investment. 

How We Complete Quality Repairs Fast

Your service requests go to the front of the line because when you need us, waiting is not an option. We give you priority service. We have fully stocked service trucks that can visit your jobsite for added convenience. These trucks include diagnostic and repair tools to quickly identify and resolve issues. We can even use remote diagnostics to assess the issue before we dispatch technicians. Our service technicians are equipped with the latest knowledge and the resources needed to complete the work.

Additional Support Included in the Services Commitment

Along with guaranteed repairs and parts, we provide oil sampling and condition monitoring for proactive maintenance and continuous insights into your equipment performance. You also get direct access to a Technical Communicator for expert equipment support and a VisionLink^® subscription for advanced monitoring with no additional cost. 

The CVA That Drives Our Promise

The Services Commitment is a part of every CVA and an exclusive benefit you receive. In addition to these parts and service guarantees, you receive a customized ownership plan tailored to your needs. We can adapt the plan for a single machine or an entire fleet. These plans take the guesswork out of equipment ownership. You know what is covered and how much it costs, so you can save time and eliminate stress.

Get a Service Guarantee You Can Build On

With a CVA from Foley, Incorporated, you get more than equipment. You get a promise of performance and reliability you can build on. Ready to learn more? Reach out to set up a CVA and see what this commitment can do for your operation.