New Cat Equipment Management Solutions – Exclusive Portfolio
New Cat Equipment Management Solutions – Exclusive Portfolio
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Caterpillar introduces an innovative approach to helping customers monitor, control and manage equipment while increasing jobsite efficiency. Cat® Equipment Management Solutions (EMSolutions) is a comprehensive portfolio of services built to help manage equipment assets and lower operating costs—whether the customer performs maintenance tasks or the Cat dealer handles the details.
EMSolutions is enabled by Product Link™ technology that collects data directly from equipment and provides access to valuable information via the VisionLink® Web application. These technologies enable better and faster decisions based on equipment location, fuel burn, alerts and more.
The five levels of EMSolutions are progressive, ranging from basic connectivity to machine electronic control modules (ECMs) through dealer-delivered condition monitoring services such as fluid sampling, and on to complete, proactive management of the fleet.
Level 1: ACCESS provides remote access to equipment information via Product Link and VisionLink technologies that deliver equipment location and operating status to customers through the Web or to mobile devices. Participating Cat dealers will also provide training to help customers maximize the value of equipment data.
Level 2: INFORM includes fleet benchmark reports from the Cat dealer to inform customers about equipment operation and utilization trends compared to similar fleets in the region.
Level 3: ADVISE Services include remote monitoring, SOS services, inspections, PM tracking and a dedicated Condition Monitoring Advisor looking after the fleet and providing expert recommendations. Using this exclusive service, customers can make informed decisions and institute proactive equipment repair and maintenance.
Level 4: SUPPORT Services provide timely and convenient preventive maintenance services delivered by the local Cat dealer. These services help lower operating costs while increasing equipment availability.
Level 5: MANAGE Services provide proactive equipment repair and maintenance that enable a customer to focus on core business while the local Cat dealer ensures optimal fleet performance, availability and lifecycle planning.
Using these defined service levels, customers can work with participating Cat dealers to choose the support they want to help manage their equipment and improve their bottom lines. For more information about EMSolutions, contact the Cat dealer in your area.
Our Bear, DE facility is currently experiencing a power outage. Please contact us at our Piscataway branch numbers until the issue is resolved.
Piscataway Main: (732) 885-5555
Piscataway Parts: (732) 885-3090
PARTS DROP ORDERS DELAYED
Emergency orders scheduled to arrive at parts drops today are delayed due to trucking issues.
Any affected Customer can call to speak to a Parts Agent at (732) 885-5555.
We sincerely apologize for any inconvenience.
LEHIGH VALLEY FACILITY UPDATE
We are excited to announce that Foley’s new facility in Lehigh Valley at 10171 Old U.S. 22, Breinigsville, PA is now open for business!
All Customers in the Lehigh area wishing to transact business on-site should proceed to the new facility, whether it be for parts, service, sales or rentals, unless otherwise instructed by your specific contact. Our former location in Whitehall, PA is now closed to all Customers.
Parts operations and shipments will return to normal with the opening of the new branch. Customers may continue to order parts by phone at +1(610)-261-4887 or by walking in and speaking to someone at the counter. Customers utilizing Parts.Cat.Com can “shop” the Lehigh branch again as well.
Our Team has been working hard and we are excited to serve our Customers in this new, updated facility. Stay tuned for details on our Grand Opening, scheduled for later this year.
MULTIPLE BRANCHES WITHOUT INTERNET
An internet outage is currently affecting our Hammonton, NJ, Whitehall, PA, and Bear, DE locations. We do not currently have an ETA for service being restored, but are working with our provider to re-establish connections. In the meantime, we ask that customers please contact our main line at (732) 885-5555 and someone will be able to help you. We apologize for the inconvenience.
CREDIT APPLICATION CURRENTLY NOT FUNCTIONING
“We are currently experiencing an issue with our online credit application. We are working diligently with our provider to restore functionality. In the interim, customers that need to fill out a credit application can contact Regina Small (rsmall@foleyinc.com) or call us at (732) 885-5555 and ask to speak to someone in the Credit Department. We apologize for any inconvenience at this time.”